Introduction
These Terms of Service govern the use of services provided by O2O eCommerce Sdn Bhd, including website development, hosting, migration, digital marketing, maintenance, ecommerce support and related technical services. By using O2O’s services, accepting a quotation, approving a proposal or making payment for any service, you agree to be bound by the Terms.
Who provides the services?
O2O eCommerce Sdn Bhd (Company No. 202101009872 (1410171-U)) is the legal company identified in the official Terms. EBOX is the website and service brand through which these digital services are presented.
When do the Terms apply?
The official Terms may be referenced in quotations, invoices, proposals, order forms, service agreements, onboarding documents and other commercial communications. Acceptance may be shown through a signed agreement, written or digital approval, payment, use of the service, or instructions to commence work, as described in the official Terms.
Quotations, scope and changes
The service scope, fees, milestones and any project-specific commitments should be confirmed in the accepted quotation or written agreement. Requests that change an agreed design, feature, layout or specification may be treated as change orders and may incur additional charges under the official Terms.
Client materials and responsibilities
Clients are responsible for providing required content, data, materials, access credentials and approvals, and for ensuring that content they supply is lawful and does not infringe third-party rights. Timelines may depend on the client providing materials and feedback promptly.
Third-party platforms and migration
Some services rely on third-party platforms, infrastructure, payment gateways, hosting providers or software. Their own terms, availability, compatibility and fees may apply. Migration, recovery and data export depend on technical availability and the scope agreed in writing; the official Terms explain related limitations and charges.
Data protection and privacy
Personal data is addressed under the O2O Privacy Policy and applicable Malaysian data-protection laws. See the EBOX Privacy Policy on this website and the official O2O notice for the full details.
Warranties, liability and termination
The official Terms contain provisions on warranty disclaimers, liability limits, client indemnities, acceptable use, service suspension, termination, maintenance and other service-specific conditions. The full wording should be reviewed before entering into a service engagement.
Read the complete Terms
This page summarises key points only. The complete Terms of Service published by O2O eCommerce Sdn Bhd remains the full reference for service engagements. Please review the official terms before accepting a quotation, approving a proposal or making payment.
Contact
For website enquiries, contact [email protected]. For privacy questions covered by the source O2O policy, contact [email protected].