Introduction
This privacy statement by O2O eCommerce Sdn Bhd demonstrates our commitment to the privacy of our customers and users of O2O services and websites. This Privacy Policy governs the manner in which O2O eCommerce Sdn Bhd (hereinafter “O2O”, “we” or “us”) collects and uses information such as Personal Data. “Personal Data” means information about you such as your name, address, telephone number, NRIC, email address, personal preferences, bank account information or any other information that might identify you. By using O2O services, you consent to the processing of your Personal Data by O2O and its suppliers, advertising and promotional partners, and other service providers, as described in the policy.
Privacy
The information we collect is used to improve the content of our websites and the quality of our service. O2O is committed to developing long-lasting relationships based on trust.
Data We Collect & How We Use It
O2O may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services and other instances where users are invited to provide information voluntarily. Information collected is generally used for billing, identification and authentication, service and product improvement, personalisation, contact and research.
Information that may identify you personally includes:
- Your name
- Email address
- Billing and postal address
- Telephone and mobile numbers
- Website links
- Browser cookies
- Other billing information
O2O may also collect information about how users access the website using a tracking ID unique to each user through cookies.
What Are Cookies?
Cookies are small files stored on a user’s computer. They hold a modest amount of data specific to a user and website, and may be accessed by the web server or the user’s computer. O2O’s policy describes session cookies, which are removed when the browser is closed or the user logs out, and persistent cookies, which remain on the device until deleted. Session ID cookies may be used to remember user preferences and help reduce loading times and server processing.
Log Files
O2O keeps server log files relating to website and product use. Log information may include IP addresses, browser type, internet service provider (ISP), referring and exit pages, platform type, date and time stamps, and click counts. These logs are used to analyse trends, administer the site, understand aggregate user movement and gather broad demographic information for aggregate use.
Log files are used for security, troubleshooting and service improvement. The source policy states that personally identifying information is not stored in log files.
Data Storage and Servers
O2O products and services may use servers in different parts of the world and third-party infrastructure vendors. The source policy states that data is secured within O2O servers, source code is owned by O2O, and customers retain ownership of their own data when using O2O products and services.
How We Use This Information
O2O may use personal information to contact customers about O2O products and services and, where a user has agreed, about services from trusted affiliates, independent contractors and business partners. Information may also be used to research the effectiveness of products, services, marketing, advertising and sales efforts.
The source policy states that O2O does not sell or give away personal information to a third party unless the user specifically authorises that disclosure.
Disclosure
Personal data is treated as confidential. O2O may disclose statistical, anonymous information based on collected data to potential partners or investors. If O2O is sold or merged with another party, information collected from users may be transferred to the new owners.
O2O may engage third parties, including subsidiaries and affiliated companies, to analyse, store or otherwise process customer data. Such providers are required under the source policy to exercise the same degree of care and are prohibited from disclosing the data except as described in the policy.
Affiliates and Customers of O2O
O2O is not responsible for the privacy practices of its affiliates or customers. O2O websites and products may link to other websites. This policy applies only to information collected by O2O; users should review the privacy statements of each external website that collects personally identifiable information.
Your Responsibility
You are responsible for keeping personal information such as user IDs, passwords and data secure. Store credentials safely and log out after a session to help prevent others from accessing your private information.
Questions
For questions, abuse reports about this Privacy Policy or O2O’s practices, or concerns about dealings with the website, contact [email protected].
Contact
For website enquiries, contact [email protected]. For privacy questions covered by the source O2O policy, contact [email protected].